You can easily add a product to your shopping cart by clicking the pink button with the shopping cart icon. You can then place your order by selecting 'Proceed to checkout' in your shopping cart. Ordering is even quicker if you already have an account with us. Your name and address are already stored in our system.

You can change the name or address of your order as long as you have not yet received a shipping confirmation. You can do this by contacting our customer service through the contact form below.

We aim to dispatch your order as quickly as possible, which is why it is processed immediately in our warehouse. Unfortunately, once an order has been completed, it can no longer be cancelled.

At Olucia, you can pay using the following payment methods:

• Klarna
• Visa
• Mastercard
• Maestro
• American Express
• Apple Pay
• PayPal

Yes, with Klarna you can choose to pay for your order after delivery.

The delivery time is shown on our website for each lamp. Your lamp will be delivered within the stated delivery timeframe. Once you have placed your order, you will receive regular updates, including a link to track your shipment.

You can collect your parcel at a nearby DPD Pickup Point. Once your parcel has arrived at the pickup location, you will receive a notification and can collect it at a time that suits you.
It is not possible to collect your parcel from our office.

Below you will find an overview of the shipping costs per country. Orders above the stated free shipping threshold will be delivered free of charge.

Ireland: €7.99 for orders under €100

Netherlands: €6.99 for orders under €75

Belgium: €6.99 for orders under €75

Germany: €7.99 for orders under €100

France: €6.99 for orders under €100

Spain: €7.99 for orders under €100

Portugal: €7.99 for orders under €150

Italy: €7.99 for orders under €100

Austria: €7.99 for orders under €100

Denmark: €7.99 for orders under €100

Sweden: 99 SEK for orders under 1000 SEK

Finland: €9.99 for orders under €150

Poland: 29 PLN for orders under 400 PLN

Czech Republic: 199 Kč for orders under 2500 Kč

Slovakia: €7.99 for orders under €100

Hungary: 2999 Ft for orders under 40000 Ft

Romania: 49 Lei for orders under 600 Lei

Croatia: €7.99 for orders under €100

Bulgaria: €9.99 for orders under €150

Greece: €9.99 for orders under €150

Do you have a business and are you interested in our B2B option? Feel free to get in touch to discuss the opportunities!

Has your parcel not been delivered or has it gone missing? Please contact our customer service using the form below. We kindly ask you to contact us within 5 days of the parcel not beeing delivered or going missing.

Simply register a return in our return portal. We will then review your report and you will receive a message within one working day

Order the product you want to receive online and complete your (new) order. In addition, simply register the product to be returned in our return portal.

I'm sorry to hear that! We are happy to solve this for you quickly and carefully. If you have received a damaged, defective or incorrect product, please contact us via our contact form and indicate the reason for your return. If you have received a damaged or defective product, you must report this to us within 30 days of receipt.

After you have placed your order, we will quickly start packing and sending your package. Have you already received a shipping confirmation? Then it is unfortunately no longer possible to cancel your order. As soon as you have received your order you can register it as a return. Have you not received a shipping confirmation yet? Then you can ask to cancel your order during working hours via our chat at the bottom right of the page. Do you want to indicate outside working hours that you want to cancel your order? Please fill in our contact form here.

Return costs are the responsibility of the customer.

Olucia offers a warranty period of 2 years on all lighting products from the date of purchase. This warranty covers defects that occur within this period. To make a warranty claim, a written notification must be submitted to Olucia within this period.

This warranty is limited to the original buyer and is not transferable.

These warranty terms are valid within the European Union, the United Kingdom, and Switzerland.

This warranty covers all defects that result in product malfunction. However, it does not include normal wear and tear, damage caused by improper use, installation errors, or modifications to the product that have not been approved by Olucia. If a product or part of a product (such as glass) is delivered damaged, this should be reported within 7 days of delivery.

When is there no warranty?
- If the product is not used properly or is damaged due to improper use.
- If the defect occurs after vulnerable parts (such as glass) have broken after delivery.
- If the defect is caused intentionally by the user or third parties.
- If the product is not used in accordance with installation instructions.
- If modifications have been made to the product.
- If parts other than those from the manufacturer have been used. 
- If no warranty certificate is provided.

To make a warranty claim, the customer must contact Olucia in writing within the warranty period through customer service. The customer must be able to provide the purchase receipt for the product. Olucia reserves the right to inspect the defective product or request photos for evaluation.

Olucia reserves the right to provide a solution. Examples of these solutions are as follows: A. Repair: Olucia will repair the defective products and, if they work properly again, deliver them to the customer.
B. Replenishment: If a product cannot be repaired, it can be replenished.
C. Replacement: If a product needs to be replenished but is no longer available in the range, Olucia may provide an equivalent product.
D. Refund: If none of the above solutions are possible, Olucia may, in extreme cases, proceed with a refund of the order.

PLEASE NOTE: If the product is no longer available in Olucia's range, Olucia has the right to provide an equivalent product.

It is the customer's responsibility to install, maintain, and use the lighting products according to Olucia's instructions. Any damage resulting from improper use is not covered by the warranty.